Data Deletion

Disconnect or delete, any time.

How to remove a connected service from your hub, and how to have Virgo delete your data.

Last updated October 20, 2026

Fastest route: email hello@virgo.biz with the subject "Data deletion request". We confirm within 2 business days and complete deletion within 30 days.

Disconnect a service from your hub

  1. Sign in to your hub and open My Agents → Connections.
  2. Find the service (for example Meta, Google, or QuickBooks) and choose Disconnect.
  3. Your hub revokes its access with the provider and deletes the stored access token immediately. Data already pulled from that service is deleted within 30 days unless you ask us to keep it.

Facebook and Instagram

If you connected a Facebook Page or Instagram account through Virgo Hub, you can also remove Virgo's access from Meta's side:

  1. In Facebook, open Settings & privacy → Settings → Business Integrations (or Apps and Websites).
  2. Find Virgo Hub and choose Remove.
  3. Removing the integration revokes Virgo's token. To have the data Virgo already received deleted as well, email us as described below, or send the request through your agency if one manages your accounts.

Virgo never stores your Facebook password. We hold only the access tokens Meta issues for the permissions you approved, the Page and Instagram data those permissions allow, and the content your team drafted or published through the hub.

Ask Virgo to delete your data

Email hello@virgo.biz from an address associated with your company and tell us:

  • Your company name and the hub it applies to.
  • What to delete: a specific connected service's data, a specific person's information, or the entire hub.
  • If the request concerns a Facebook or Instagram account, the Page or account name.

We verify that the request comes from an authorized person at your company, confirm receipt within 2 business days, and complete the deletion within 30 days. We then email you confirmation, including a reference number you can keep.

What is kept

Invoices and payment records are kept as long as tax and accounting law requires. Server logs that may contain IP addresses expire automatically within 90 days. Everything else is removed.

Closing a hub entirely

When a company cancels, the hub stays on until the end of the paid month. You may export your data during that time. The hub's database, files, and all connected-service tokens are then deleted within 30 days.

Questions

Virgo Systems LLC · hello@virgo.biz · See also our Privacy Policy and Terms of Service.